Replace the cartridge for the cold water side (part#1-134). Description of cartridge says "hot" cartridge, which only refers to the way the handle turns to the open position.
On my water dispenser, the cold water is dripping and won't shut off. What should I do?
After first installation of the hot water dispenser with the instant hot water tank, the dispenser can allow water (approx. 3-5 ounces) to escape from the spout over an extended period of time. Allow the tank and dispenser to sit for about 24-48 hours. If the problem persists you may unplug the tank. If the leak continues, replace the hot side cartridge (part#6-038) for the dispenser. If the leak stops, then replace the tank. If the cartridge does not fix the leak then replace the dispenser.
The hot water drips for up to 10-15 minutes after each use. This is caused by thermal expansion of water occurring naturally when cool water is heated in a confined space (the tank). Brasstech hot water dispensers were specifically designed to allow steam or any amount of water expansion to escape through the spout. This is not a defective product, it is a safety feature.
First, check that the red and grey hoses are installed correctly on the instant hot water tank and that they are not clogged, twisted or kinked in any way. Second, unplug the tank. If the leak continues when the tank is unplugged, replace the hot side cartridge for the dispenser. If the leak stops, then replace the tank.
Why would my instant hot water tank be leaking from the bottom?
Make sure the plug on the bottom of the tank is tightened securely. If not leaking from the plug replace tank.
Replace the dispenser. The hoses can not be replaced in the field.
What would be the reason for my hot water not being hot?
First, make sure the tank is plugged in and the outlet is working. Second, turn the thermostat control dial fully clockwise and wait 15 minutes. If water starts to boil and it is accompanied by a gurgling sound in the tank and/or water sputters out of the faucet, turn the control dial slightly counterclockwise until the gurgling and /or sputtering stops. This should take approximately 20 seconds. Then turn the control dial an additional 1/8″ (3mm) counterclockwise at the tip of the dial, wait 15 minutes and check the temperature of the water. Third, check to see if there is a blown fuse or a circuit breaker is tripped (see IMPORTANT NOTE explaining the self re-setting thermal fuse in step 6 of tank installation packet).
What would be the cause of water boiling or vapors appearing?
Lower the temperature setting on the tank by turning the thermostat control dial counterclockwise.
Hot water is randomly spitting out of the spout.
Water is boiling inside of the tank, lower the temperature setting on the tank by turning the thermostat control dial counterclockwise.
My water dispenser drips for 3-10 seconds after it is shut off.
This is normal and not a defect in the fixture.